UBS Financial Services IT Support Analyst in Zürich, Switzerland

Your role:

Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to:

– serve as the IT Support Analyst for the Business application support within L2.

– face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams

– challenge the status quo and work to improve the support model used by the regional / global support teams

– provide incident, problem and event management according to ITIL standards

– ensure all capacity issues are addressed and applications are tested annually for Disaster Recovery

– provide environment planning and ensure all end-of-life technologies have a remediation plan

– assist with work driver and alert reduction efforts across the application portfolio

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You’ll be working in the Investment Banking Operations team within UBS's Business Application Support (BAS). The Business Application Support covers both front-office and back-office functions. The BAS is chartered with ensuring stability of the production environment and is the gatekeeper that ensures that only properly tested and planned changes are implemented. Globally, the team is split into two groups; 1) the Level 2 Application Support group and 2) the Change Team that provides Change and Release planning, deployment, and post implementation testing.

Investment Banking Operations is a global team that is made up of predominately 3rd party vendor staff and supports a highly Critical functions settlement and confirmations, regulatory reporting, collateral valuations for various products within Investment Banking portfolio.

Your experience and skills:

You have:

– 5 years with an Investment Bank or financial institution managing a Level 2 support team

– general knowledge of Securities, Collateral, Derivatives, FXMM and regulatory reporting applications and technologies

– a natural ability to solve complex issues and lead complex technical projects

– solid stakeholder management and relationship skills

– a continuous improvement mindset with proven success in this area

– solid Linux / Unix skills, Shell or Perl scripting experience and understand Autosys and MQ/EMS technologies

– a complete understanding of the ITIL Service Framework (incident, problem, release and event management

You are:

– an effective leader that has managed technical people under a follow-the-sun support model

– a confident communicator that can explain complex technical issues to non-technical and senior stakeholder audiences

– a proven incident & crisis manager with the ability to perform under pressure

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Your colleagues:

Job Reference #: 176796BR

Business Divisions: Corporate Center

Title: IT Support Analyst

City: Zürich

Job Type: Full Time

Country / State: Switzerland - Zürich

Function Category: Information Technology (IT)