UBS Financial Services Business Project Manager Lead Management & CRM (m/w), 80-100% in Zürich, Switzerland
Are you digital? Would you like a new challenge in an international environment?
UBS is continuously enhancing the digital capabilities for clients and client advisors. Channels (e.g., e-banking, mobile banking, Client Advisor portal) and underlying capabilities (e.g., CRM, Profiling, Sales) are being further digitized and improved. To cope with increasing demand, the team will be expanded with qualified new business project managers
In this role, you will be leading business projects from business idea to rollout.
Key activities include:
Lead projects/subprojects in the area of Lead Management & Client Relationship Management (CRM)
Analysis and shaping of complex front-to-back business processes to improve the user experience of end clients, internal client advisors and marketing employees
Project leadership through all phases from business idea to rollout: writing of business cases and business requirements, communication and training material, organization and execution of testing activities from the user point of view, roll-out planning and execution
Sounding and consolidation of business requirements with various stakeholders in marketing, front-office, legal, compliance, risk and IT
Definition of strategic and tactical solutions
Preparation of technical implementation and testing in close collaboration with IT organization
What we offer:
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).
Take the next step:
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
The role is embedded in UBS’ strong Multichannel & Digitization Core Banking Team.
We work as business project leads in an international environment and are responsible for various strategic projects and/or contribute as business experts to various front-to-back projects.
In addition we are business solution owners of key parts of UBS' strategic banking platform and in that role are responsible for the strategic development of our solutions.
Your experience and skills:
You are expected to have:
preferably a university degree with banking/finance or technical background
strong banking business/process understanding, preferably in Wealth Management
previous 3-5 years experience in (international) project management in banking environment
project leading experience in cross-team projects with 5-10 members, ideally combined with business analysis experience at the interface between business and IT
previous experience and strong affinity with digitization, marketing and CRM solutions
very good skills in MS Office (particularly PowerPoint)
You are expected to be:
well versed in communicating and interacting with various stakeholders across seniority levels
highly engaged and able to prioritize own workload on a daily basis and work under pressure
excellent in written and spoken English and German
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Job Reference #: 170734BR
Business Divisions: Personal & Corporate Banking
Title: Business Project Manager Lead Management & CRM (m/w), 80-100%
Job Type: Full Time, Part Time
Country / State: Switzerland - Zürich
Function Category: Process, project and program management