UBS Financial Services IT Production Support Analyst in Weehawken, New Jersey
Production Support Analyst:
be responsible for managing the day-to-day production support of Wealth Management Americas suite of applications
ensure production support execution aligned to existing ITIL framework and is in accordance global UBS standards, policies and procedures
act as the immediate escalation point for all customers, stakeholders and IT management for the services provided
be responsible for incident management, problem management and request fulfillment management
partner with and coordinate deliverables across teams globally
uphold high standards for timely issue resolution
possess strong analytical, problem-solving and synthesizing skills
What we offer:
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).
Take the next step:
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
You'll be working in the Business Application Support (BAS) team in Pune, India and partner with central teams globally to manage the front-to-back incident management process. You will drive for reduction in Incident volumes through the process of problem management. You will help to reduce risk to production by preventing recurring incidents through the implementation of permanent fixes and improving controls. You will also proactively identify and eliminate demand management themes and trends through the implementation of controls, standards and best practices.
Our team supports more than 100 WMA software solutions and ensures production stability based on the SLA's and KPI's for each of the applications under our supervision.
Your experience and skills:
• Demonstrable experience in IT management with control / governance focus
• In-depth knowledge incident and problem management practices
• Experience in the Finance or Trading Industry
• A proven track record of collaborating in matrix environments
• Solid technical presentation skills
• Highly refined and professional in verbal and written communications
• Experienced in stakeholder engagement and management
• Operating in a global team environment
• Preferable a Bachelor's degree in business related area
• ITIL qualified & proficient in using Service Now
• Evidence of being able to work in a dynamic and stressful environment
Extensive Knowledge in Java, Oracle, Sybase, Fix protocol, Unix, Linux, Smooks, ServiceMix, and a few other
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Job Reference #: 172148BR
Business Divisions: Corporate Center
Title: IT Production Support Analyst
Job Type: Full Time
Country / State: United States - New Jersey
Function Category: Information Technology (IT)