UBS Financial Services Support Analyst in Singapore, Singapore
Are you passionate about leading Global support team and supporting business to meet/exceed their target? Are you hard-working and fast-learning, with the ability to effectively troubleshoot, investigate and resolve issues quickly within service levels?
We are looking for someone like that to:
supervise the day-to-day delivery and performance of the team
provide remote desktop support for end-users globally at all levels from Singapore office
ensure process & KM compliance along with meeting client and internal commitments
own all customer escalations and complaints
monitor the effectiveness of the team against SLA/KPIs, driving through change as needed to deliver continual service improvement
ensure operational procedures and practices are well defined, documented and consistently applied
encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
What we offer:
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).
Take the next step:
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
USC (User Service Desk) is a Global Support function provides the first point of contact for all our users for any issues they experience associated with their working environment, typically associated with, but not limited to the Global desk top products and applications used by us. You will attend weekly global call with engineering, problem management and liaise with product owner or engineering.
Your experience and skills:
5+ years of industry experience out of which at least 2 years in a Team Lead role, 5+ years of direct customer contact face to face I.T. desktop support, preferably in a large organization
knowledge in root cause analysis and the ability to maintain accurate documentation of work done and updating records
solid technical skills, excellent PC hardware/software troubleshooting skills Windows 7 and knowledge on windows Profile management including local and roaming profiles Working exposure on Win7, VDI, A3 and DTP (FAT client and Thin Client)
strong experience in hands on technical role
strong learning capability and committed to self-development
able to communicate clearly and effectively across all levels
an excellent team player & Pro-active, positive personality and \"can-do\" attitude
able to handle escalations and formulate actions to resolve any concerns and ownership till resolution
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Job Reference #: 170042BR
Business Divisions: Corporate Center
Title: Support Analyst
Job Type: Full Time
Country / State: Singapore
Function Category: Information Technology (IT)