UBS Financial Services Ops Client Services Specialist (Day Shift) in Singapore, Singapore

Your role:

Are you a person who enjoys interactions with clients? Do you possess excellent client service skills? We’re looking for someone like that to:

– Man the Hotline, ticketing system and emails to answer queries posted

– Understand callers needs and communicate effectively with the callers and supporting teams within UBS

– Escalate issues as per defined escalation matrix

– Demonstrate sensitivity and keen understanding of data confidentiality and client privacy

– Comply with all UBS/e-Banking guidelines and policies

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You’ll be working in the eBanking team in Singapore. Our role is to assist clients (both internal and external) to resolve their queries, receive and raise service requests, and escalate IT issues faced by callers. Example of queries includes login assistance, forms documentation, e-banking portal navigation, eTrading, eTransfer, technical issues etc.

Your experience and skills:

You have:

– A Diploma/Degree graduate in any discipline minimum 2-3 years' of relevant work experience in a call centre/banking environment

– Strong customer service mindset with excellent communication and problem solving skills

You are:

– a self-starter who can work well with minimal supervision

– a good communicator

– a team player

– able to converse fluently in English, Mandarin and Cantonese

– able to perform rotating shift, including Saturdays and public holidays

– knowledge in trading and investments will be a plus

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Your colleagues:

Job Reference #: 177604BR

Business Divisions: Corporate Center

Title: Ops Client Services Specialist (Day Shift)

City: Singapore

Job Type: Full Time

Country / State: Singapore

Function Category: Operations