UBS Financial Services Production Support Analyst in Pune, India

Your role:

A technically brilliant application support analyst who is passionate about delivering high quality application

services to the investment bank stake holders.

Knowledge of Unix, Autosys and SQL is mandatory for this role

Take part in Major Incident Management, Problem Management and Request Management

uphold high standards for timely issue resolution

contribute expertise to the management of existing and new IT products and services

optimise the service issues and gaps and implement service quality

Incident Management: Ability to assess the impact and urgency, diagnose the application issues using logs, coordinate with relevant teams to resolve the incidents, keep the stake holders updated with the progress.

Problem Management: Ability to deep-dive into the recurring issues and find the root cause by analysing the log files, symptoms, timing, etc. Ability to articulate and influence the development team, infrastructure team and others to provide a solution to fix the root cause and prevent the recurrence of issues.

Change Management: Well versed with ITIL processes , procedures and ability to act as a strong gate keeper to the production environment. We expect the person to be able to assess the changes from all dimensions – impact, risk, performance and help to implement the changes in a controlled manner

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You will be part of global application support group team which provides application support to the stake holders across Back Office functions. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management.

Your experience and skills:

experience in application support (4+ years)

experience in the Finance or Banking Industry.

Technically proficient in UNIX/LINUX, Shell Scripting, RDBMS, Autosys

Familiarity with ITIL processes

solid technical and presentation skills

experience in working with Global teams

excellent & proven Incident management and organization skills

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Your colleagues:

Job Reference #: 172195BR

Business Divisions: Corporate Center

Title: Production Support Analyst

City: Pune

Job Type: Full Time

Country / State: India

Function Category: Information Technology (IT)