UBS Financial Services Global Mandatory Training Operations Team Leader in Kraków, Poland
You will be responsible for:
making sure that global mandatory web-based courses are assigned and maintained, and participant lists are processed via Learning Management System
ensuring that the queries (including audit requests) from all UBS employees globally are handled on time and with the best quality in English and German languages
acting as a Subject Matter Expert and a decision point in completing complex tasks
acting as the escalation point for all customers and stakeholders for the services provided
collaborating closely with Program Managers and Global Education Team members in all regions
deputizing Mandatory Training Functional Lead in his absence
managing and motivate the team to achieve high standards and KPI targets
developing the knowledge, skills and experience of 10 team members in two locations in Poland
What we offer:
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).
Take the next step:
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Meet some of the Kraków HR team! Watch the video
strong service delivery focus and service oriented mind-set, drive and commitment
a high degree of client focus and a true service-oriented mindset
the ability to communicate clearly, accurately and succinctly, while adjusting to audience needs
strong judgment and decision making skills, careful when evaluating the risks of alternative
excellent level of English
passionate about human resources and your teams
well organized and detail oriented, with prioritization skills and the ability to develop and monitor action plans
skilled at building networks and connections
always looking to innovate
comfortable with challenging the status quo
a cooperative and collaborative team player, with the skills needed to create partnerships (you’re a people person)
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Job Reference #: 180406BR
Business Divisions: Corporate Center
Title: Global Mandatory Training Operations Team Leader
Job Type: Full Time
Country / State: Poland
Function Category: Human Resources (HR)