UBS Financial Services Global Mandatory Training Operations Team Leader in Kraków, Poland

Your role:

You will be responsible for:

  • making sure that global mandatory web-based courses are assigned and maintained, and participant lists are processed via Learning Management System

  • ensuring that the queries (including audit requests) from all UBS employees globally are handled on time and with the best quality in English and German languages

  • acting as a Subject Matter Expert and a decision point in completing complex tasks

  • acting as the escalation point for all customers and stakeholders for the services provided

  • collaborating closely with Program Managers and Global Education Team members in all regions

  • deputizing Mandatory Training Functional Lead in his absence

  • managing and motivate the team to achieve high standards and KPI targets

  • developing the knowledge, skills and experience of 10 team members in two locations in Poland

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

Meet some of the Kraków HR team! Watch the video

Your expertise:

You have:

  • strong service delivery focus and service oriented mind-set, drive and commitment

  • a high degree of client focus and a true service-oriented mindset

  • the ability to communicate clearly, accurately and succinctly, while adjusting to audience needs

  • strong judgment and decision making skills, careful when evaluating the risks of alternative

  • excellent level of English

You are:

  • passionate about human resources and your teams

  • well organized and detail oriented, with prioritization skills and the ability to develop and monitor action plans

  • skilled at building networks and connections

  • always looking to innovate

  • comfortable with challenging the status quo

  • a cooperative and collaborative team player, with the skills needed to create partnerships (you’re a people person)

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Your colleagues:

Job Reference #: 180406BR

Business Divisions: Corporate Center

Title: Global Mandatory Training Operations Team Leader

City: Kraków

Job Type: Full Time

Country / State: Poland

Function Category: Human Resources (HR)