UBS Financial Services IT Support Analyst (eBanking / mobile Banking) in Zürich, Switzerland

Your role:

Are you familiar with new Banking technologies? Would you like to analyze technical issues, help our Clients to receive the best service and Banking experience ?

Do you have a general understanding of Banking and IT at the same time?

We are looking for an IT Support Analyst in the eBanking and mobile Banking Area.

Your duties include

  • General Request, Incident and Problem Management

  • Analyze and help solve production issues

  • Communicate with Operations, L1, L2, L3 and other stakeholders

  • Maintain a knowledge database

  • Intense production verification and testing of our Banking applications

  • Willing to work on weekends

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Contact Details:

UBS AG Recruiting Switzerland

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You will be working in the team Channels and Workbenches in Zürich at Flurstrasse. Our team is part of the Technology Services - Application Support Group and is responsible for second level IT support regarding Request Management, Incident Management and Problem Management for eBanking and mobile banking.

Your experience and skills:

You have:

– Banking experience

– General banking and technology know-how (mobile OS-systems, internet browser and security skills)

– A dedication to get in touch with IT technology (servers, databases, files)

– a natural ability to understand and solve complex issues

– the ability to organize tasks and next steps

You are:

– a confident communicator who can explain technology to non-technical audiences

– capable of understanding client needs and translating this into efficient incident support

– fluent in German and English

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?

Job Reference #: 157277BR

Business Divisions: Corporate Center

Title: IT Support Analyst (eBanking / mobile Banking)

City: Zürich

Job Type: Full Time

Country / State: Switzerland - Zürich

Function Category: Information Technology (IT)